Weight of Live Seafood
The weight state on the (Live Seafood / 活海鲜) category is gross weight of the seafood.
Gross weight will be reduce after cleaning process as stated below,
- Crab : ± 10%
- Fish : ± 20%
- Frog : ± 50%
How do I return my order?
Should you find that any times you receive are incorrect or the condition is not up to your satisfaction, you should reject it on the spot by informing our driver. Due to the sensitively condition of our product, confirmed items once received and accepted are not eligible for return.
If you have a valid reason or complaint about the item, please contact us within 24 hours upon receiving your order.
When will I receive my refund?
Refund request will be processed within 5 work days. Once approved, refund will be in the form of store voucher. Customer will received voucher code to be used for the next purchase.
Can I order in advance?
Yes. We recommend you plan your orders ahead to avoid any last minute hassle.
How soon can I get my items?
You can expect to receive your orders as early as the next working day in certain JB areas and within 4 working days for other areas after confirmation.
Has my order been submitted successfully?
When you successfully placed an order you’ll see a thank you order status page and receive an order confirmation email.
Do you have a mininum order?
No minimum order for now.
What are the payment options?
We accept major Credit Card payment (VISA & Mastercard), Internet Banking, E-Wallets and Bank Deposit.
Are there any hidden fees?
No. You pay as what stated on our website and when you check out your shopping cart.